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Prices and Conditions

Prices and conditions are current at the time of publication but are subject to change without notice. Prices listed are either per room or per person as stipulated on the website. All prices are in Australian Dollars and include GST where applicable, but do not include transport from your home port to holiday destination and return, items of a personal nature, meals, transfers, supplier imposed levies and existing or proposed taxes and government charges, unless otherwise indicated.

Full payment must be made at the time of booking. Only upon payment do you have a final booking with the Supplier of the relevant good and/or service. In arranging your booking, Sunlover Holidays is acting as the agent of the Supplier of the relevant Product and at no time do you have a contract with Sunlover Holidays.

You must be at least 18 years of age in order to make a booking and you must provide the following information when making a booking:

o Your full name.
o Your email address.
o Your credit card details.
o Contact daytime telephone number.

You must ensure that your credit card details and email address are correct and valid at the time of booking. Sunlover Holidays takes no responsibility for any incorrect information submitted. Once your credit card details are processed, your booking details are automatically sent to the Supplier and a booking receipt and invoice are sent to your registered e-mail address. The booking receipt will need to be printed and presented to the Supplier upon check-in.

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Responsibility

Information featured on this web site has been supplied by the people and organisations (Suppliers) providing the various goods and/or services (Products). In supplying this information to you, Sunlover Holidays is acting as the agent of such Suppliers. Irrespective of any measures taken by Sunlover Holidays to ensure the information featured on this site is accurate at the time of publication, Sunlover Holidays disclaims and will be exempt from liability in respect of anything misleading, false, incomplete or inaccurate and any errors, misdescription and all associated disappointment, loss, expense, damage, inconvenience, delay, death, shock, illness or injury, however caused. Sunlover Holidays does not control the manner in which Products featured within this site are provided. Sunlover Holidays disclaims and will be exempt from liability for anything to do with the supply of such Products. This includes liability (whether as a matter of contract, tort, statute, restitution, or otherwise) for any direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, disappointment, death, injury, illness, shock, inconvenience or delay. This limitation of liability also applies irrespective of the cause, including negligence of us or a Supplier, withdrawal, cancellation or failure to provide a Product, delay, any variation in the Product, the provision of substitute Products or a change in the Supplier. Without limitation, we will not be responsible if the Product is not available due to inclement weather conditions or other Acts of God, civil disturbances, fire, floods, acts of Government or any other authorities, accident to or failure of machinery or equipment or industrial action.

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Cancellation and Amendment Policy

A minimum cancellation fee of $55 per adult or $110 per booking, whichever is the greater, will be charged if you cancel your booking, in addition to any fees imposed by the Supplier, which may be up to 100% of monies paid. The minimum cancellation fee, less an amendment fee, may be used towards the cost of another Sunlover Holiday if booked and travelled within 12 months from the date of cancellation of the original booking, provided the Supplier does not impose a cancellation fee.

Any amendment to your booking is subject to the approval of the relevant Supplier. Any approved change to your booking will incur an amendment fee of $27 in addition to any fees imposed by the Supplier.

Booking amendments include, but are not limited to, change of dates, name, room type or Supplier and will require a cancellation of the booking and creation of a new booking.

The Supplier's cancellation fees will be charged according to their specific cancellation policy. Individual Supplier cancellation fees will be displayed before you confirm your booking.

If you are eligible for a refund, the amount will be credited to your credit card.

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Bonds

Bonds or credit card imprints are required by Car and Campervan Hire Suppliers, Yacht Charters and by most Accommodation Suppliers at the time of check-in to cover incidentals and fees not included in your holiday cost. Other bonds may apply at certain times of the year.

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Travel Insurance

We strongly recommend travel insurance as it may protect you if you cancel your holiday due to unforeseen circumstances. . back to top

Identification

You may be asked to present photo identification to the Supplier upon check in.

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Tours

Some tours require a minimum number of passengers to operate. If minimum numbers are not achieved tours may be cancelled at short notice. Additionally, some Suppliers reserve the right to cancel departures for other reasons. Some tours and itineraries may also vary and attractions may be substituted due to seasonal conditions. Sunlover Holidays will not be held liable for a service variation, cancellation, delay or withdrawal, or a Supplier’s failure to notify you.

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Images

Images displayed on this web site are included as a guide only. Hotel room photographs are representative only and actual rooms occupied may vary in décor and inclusions from those shown.

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Complaints

In the case of any problem, it is imperative you inform the Supplier immediately in order for the Supplier to rectify the situation as quickly and efficiently as possible. If you do not do so it may hinder the ability of the Supplier to resolve your concerns and to ensure your stay is exactly to your liking.

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ACCOMMODATION RATINGS

Ratings featured on this website are used to describe the standard of accommodation and are supplied by the individual properties.

STAR RATINGS
Properties bearing the STAR symbols are independently assessed by AAA Tourism, the national tourism body of the Australian Auto Clubs. The STARS and the STAR Rating Scheme are a Registered Trademark of AAA Tourism Pty Ltd. This website has no input into the assessment process.

Basic standard of accommodation with clean facilities

Comfortable standard of accommodation

High standard of accommodation and facilities

Superior standard of accommodation and facilities

Denotes half star

SELF RATINGS
Properties bearing Diamond symbols do not participate in a recognised rating scheme. The rating is supplied by the individual property and is based on their own assessment. We recommend they be used as a guide only.

Basic standard of accommodation with clean facilities

Comfortable standard of accommodation

High standard of accommodation and facilities

Superior standard of accommodation and facilities

Denotes half star


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